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Thank you for the reply @labataille16! Yes, this is precisely our situation. I have sent them out yet another webform submission (fingers-crossed) with a detailed attachment of the timeline & email screenshots (of IRCC submission & response) as a PDF. I have selected the type of enquiry as...

For my case, I had sent multiple emails requesting address change for both of us. The turn around time is atrocious - around 60 days. Randomly they decided to update my address on file but not my wife’s.

Oh no! It happened to us too! I received mine but my wife’s got cancelled. Did you have any way to resolve this? Thanks!