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I received portal 1 on 15/8, reply on 16/8, no portal 2 till now, called and sent emails many times but no progress, wonder if call or remind them made the process slower?

Hi everyone, one team of SUV with 5 persons then each person will have their own application number or only 1 application number for the whole team?

I received virtual landing letters for my dependents but i dont have although i am the principle applicant, anyone knows why? I still reply portal email with all requested information including mine but dont know will they send the portal link or not? What should i do now anybody know please advise,