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I got a reply from them but my IRCC portal just shows In progress for both Background check and biometric webform reply: "We verified the information you provided and can confirm that your permanent residence application is still in process. At this time, all required documents and information...

I had the same issue you need to get the WES report for immigration because they send an electronic copy of the report to IRCC directly for them to verify, then raise a webform requesting consideration attaching a copy of the response you got from IRCC and your Wes for immigration purpose.