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Same with me, after sending the additional documents they requested for and being acknowledged by them, my kids Visa's were still refused, I don't know what to do

I am really so confused, I don't know what step to take, I apples for visitors Visa for my kids and I, I got an Email to submit my passport for my visa but my kids ages 7 and 10 years were refused Visa. on the ground that we did not submit their birth certificate and/or authorization to travel...