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The IRCC’s reply to the latest webform was that the PR card was sent to my address. Meaning that the previous agents answering to my webforms didn’t even bother to read my questions or open the case status. Very strange approach.

I have the same issue as well. The new photos were delivered early January and when Im asking the status using the webforms, the replies are very random like “ok send us the following info and forms” or “yes you have to send your photos, please do so”. Calling the hotline was not successful as...