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in new portal there is no previous application showing and they have valid biometrics do they need to give biometrics again?

Hello everyone. I Have a question My sister lives in Canada and my parents want to visit her they live in pakistan. My parents applied for a visit visa back in 2017 and got it approved within 30 to 40 days. They visited my sister only once. In 2020, the visa had expired as their passport had...