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I only sent the letter

I got pr in February 2021, sent them a mail requesting my passport back in April 2021. Months went by so I sent another mail in August 2021. Still got no response so I sent another one in January 2022 and they finally email me in August 2022 with the date and time to pick it up. These process is...

I finally got my passport back from the Etobicoke location after a year of requesting it back.