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I have the same exact problem as yours. I was wondering if I should just go in person until somebody answers me. I mailed mine on March 9th and it's been 7 weeks. I'm traveling in a week.

Hey everyone, my application was delivered on March 9th and CC charged on March 25th. I am planning to travel in the second week of May but I still haven't received my passport. I've tried calling but they don't take calls either. Will I get it back before my travel date?