I emailed 2 times back to portal letter and submitted my questions via web form - they have never responded... Tried to call - only automated answers. This service just ugly.
I tried to call as well, wrote emails to PR portal back 2 times, asked using IRCC web form. Every time just automated answers, no details at all. Ugly service.
My case:
First IRCC email : 17th Nov 2021
Portal email for uploading picture/address : 6th Dec 2021
eCOPR - still waiting (8 weeks already!)
Does anybody have more weeks to wait it?