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I don't see any email or instructions present in the email. It just says download ecopr from your portal and When I see in the portal it says, if there are any mistakes report to IRCC

Hi, I got my e-copr recently but I see there is an error in original entry date. I reached out to ircc customer service agent. He asked me to reply to do not reply email. I replied to them but I haven't received any response yet. I have also mailed amendment form to Ottawa office but agent says...