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Wow, that was quick. They told me it would take a week to get my documents back and that I have to contact Puralator to get a tracking number. I am also wondering whether to take the easy route.... no idea whether the consulate will respond or how long that will take!

So I tried calling them and their agents are helpful but you often get conflicting information from different people if you call multiple times. What I gathered was that I basically have to resubmit the entire application. For that I obviously have to wait for the returned documents which they...

Hello, The BLS website says that my passport renewal application has been returned (because I had mentioned Indian address as passport printable address). I had sent a postal application. Can someone please advise me what to do next? Does this mean that I have to pay the $70 Puralator fee again...

Oh I see. Thanks for your reply @keys8014 When I called, they flatly said no walk-ins permitted at any location. I figured it is to make money on the $75 they charge for the courier. Anyway my situation is that I need to renew my mother's passport. She is a PR here but does stay in India for a...

So basically I have to resubmit the other So if I have to resubmit the application form - do I have to pay for the courier again? I am just wondering how to submit the application form. They do not accept walk-ins and no appointments are available at the Toronto location.

Question on this - if they dont accept Canadian address, what is the process to correct it? Do they send the forms back or do you just have to amend the form and re-submit to them?