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You can see my response on comment 223 above. The Canadian Embassy is not very responsive so to avoid wasting time, go to your home country's embassy and request the facilitation letter.

I went back to the Criminal Evidence Division today and they repeated their statement. They even showed me a sample of the "new" form from the Canadian Embassy. So anyone applying afresh should take note. The policemen on duty advised I should request the letter from my country's embassy. They...

Thank you for responding. This is the same thing I did, I am not sure why they asked for the original. Did you fill your name in Arabic or in English?

Hi all, I followed the steps, got a facilitation letter from the Canadian Embassy in Riyadh, had it stamped at MOFA and took it to the Criminal Record Office at Deera in Riyadh. I had printed the letter that was emailed to me and filled in my details. At Deera, they asked for the original...