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Nothing has been received in the email or the mail. Will I need to pay again to reapply ? and also, which email address would they use to send if they return my application?

I have applied for an Outland spousal spnsorship in April 2021. UPS says it was delivered and signed however to this day I have not received an AOR. I am honestly freaking out :( I have called IRCC no reply. I have also filled out millions of forms online to get a reply but nothing. Dead...