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I got my transcripts from mailtranscript.com and they are taking care of this situation since quite a few years. I mentioned especially that it needs to be sent directly from the university so they proceeded accordingly. I think you can take help of mailtranscripts for the same.

I got my transcripts from mailtranscript.com and it took approximately 25 working days. I just had to upload scan of my documents and everything was taken care of on their part.