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I see. The problem is that it took really long. It's been 2 years since I sent Police certificate. Is it normal? I was wondering if I could call a number and talk to a human agent.

Hello, As it's been very long since I sent my application, I thought I'd ask for help here. 1. We received your application for permanent residence on June 12, 2019. 2. We sent you medical instructions on February 18, 2020. To avoid delays, please provide us the information requested in the...