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Thank you!! I still haven't heard back, I just sent a follow-up email today. I am just waiting for their reply to send a webform to IRCC. I also plan to upload an LOE on the police certificate slot. It might be too much but at least we're explaining why we couldn't have the document on time.

Hi watoloo, same here... I sent the email asking for acknowledgement on May 19 and still haven't heard back from them. At least we're not alone, hopefully they'll respond soon!

Hi Helenhelen, I just saw on IRCC's website that the automático extension will no longer be given for applications submitted on or after April 12: "The COVID-19 facilitation, where request letters for additional information or documents were issued with 90-day extensions, applies until April...