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2 year ago we apply

Sir we done our medical 4 months before and every thing are clear document are also complete and 1 year before we give our biometric still no response are given when i call ircc they say that your application are on background check how much time they take please give me some advice what should I do

We also done our medical and biometric and everything and they tell us that every document are complete and they take 4 months after medical and no response are given so what we do please give me some advise what should i do