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Thank you! I had to call Immigration, wait until I could get a hold of an officer and he told me he would place a request so that the letters were emailed to me. 4 or 5 days after that, I received an email with the PDF versions of the letters.

Good to know!... did you receive that email on the same day that your application was approved?... or was it after a couple of days? Thanks!!

Hey everyone, My CEC application was approved on April 23rd (applied in September 2020), but when I try to download the information letter, the link is broken. Any advice on what to do next? Has anyone had the same issue? Trying to speak to an agent is very very hard. That CIC call centre menu...