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Thank you very much star_juu! Luckily I found my FIN card and got the appeal approved. But they didn't attach a fingerprinting form in their email. Could you please share a copy of the empty fingerprinting form? (My email address: pansen1990@126.com). I managed to find some form online but not...

Dear star_juu, thank you so much for your sharing!! It helped me a lot after reading your Post. I cannot find my old NRIC card but I do know my NRIC FIN number. Is is a must to provide the front and page image of the old NRIC card when submitting the appeal? many thanks!!