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Does everyone get email for fingerprints request? Is this new process or something I am not aware of it?

I got my AOR today nov 4, delivered application to CIC on may 6

Hi, my application was delivered on May 6 and didnt receive AOR yet. I called CIC to know on status and also submit webform they replied that if application is complete we will start process by sending AOR if it is not complete will send it back. It's been 5 months , i didnt receive either my...