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To everyone here living the same situation, I want to share our own experience/story/timeline Met my love in 2013, she's from Thailand, I'm Canadian Citizen. We have been traveling back and forth since then. Getting her a Visitor Visa was a pain in the b**t but after the first refusal we...

Looks like to be an internal rule from the airline, I would question them why it was refused. My wife went through the same situation with Visa still valid under her previous passport and name before marriage and she just had to show both passport and no issue boarding from Thailand. That was...