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I can send you the email but I strongly recommend you to have a conversation with Korea Police or Consulate General by yourself. And attach your own emails in the webform

I of course did mention the file name that IRCC requires

As so many people have this confusion, I'd like to share the emails I've got from the Consulate General of Korea in Toronto and the Korea National Police Agency that indicate the police certificate with lapsed record is no longer available to foreign citizens.

Hi Jason, could you tell me what email address or phone number you headed to for reopening the application after you got your application cancelled by CIC ?