Client Portal
+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
  • Search

Search results

  1. A

    Forced cropping tool in PR confirmation portal breaks the ratio of photo

    I had a professional photo made, and checked that it is the correct ratio. (5x7 plus the correct face proportions as mentioned here https://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/pr-card/apply-renew-replace/photo.html ) However when I upload it on the...
  2. A

    Should I have received a confirmation email after replying to Portal 1/P1 email? What are my options in case of unexplained delays?

    It's been almost two weeks since I replied to the P1 email. (VO Montreal) I replied within a day or receiving it. Are you supposed to receive a confirmation email once you have replied? I have no idea if they received my message or not. Edit: by confirmation email, I don't mean P2 but a sort...