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Can someone help to clarify please.. or have a similar situation? If you can also help on how to contact IRCC help centre, please let me know. Will try asking this to them.

Hi All, Need your advise. I have created an EE profile and would like to claim additional points for my sister who's a Canadian citizen. So utility bills and passport won't be a problem. But we don't have her birth certificate to show the common parent's name. We only have the school...