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I could go to the Consulate in LA... but don't I need an appointment to get in and meet somebody? The visa/immigration dept doesn't even have a phone number.

I applied for a TRV at the Canadian Consulate in LA (mailed them my documents and passport) - 2 weeks ago. Yesterday I received a package (sent using the prepaid UPS shipping label I had enclosed) with my original documents in it. But no passport. Am I to assume that my passports were lost in...