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I submitted the request in Dec 2023 when I was moved to Canada after 18 months

Hello, my husband and I moved to Canada since May 2022 and my baby was born in Canada on Feb 2023. We have submitted the CCB on Dec 2022(already stated in Canada for 18 months) but were told to submit the 2022 first 4 months international salary before coming to Canada. However when we called to...