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We get the "Document is not a valid PDF file." when it damn well is. Getting very pissed off. Any suggestions?

Getting very upset here, we've done everything they asked, validated PDF - but how do you upload it? Every time we try it says "Document is not a valid PDF file." I work with computers for a living, IT'S A VALID PDF file. Please help! Once you fill out the form, click validate, then what...