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Yes, it is. Thanks for your answer. I will keep you update on how I get this solved to let everybody know what to do if have to face this too.

I said it will be a year, also the insurance is covering the full year. Also, she has the visitor visa since 2017 it is still valid, they didn’t even cancel that one and just put the new one.

Hello, we did apply for my moms súper visa and got the passport yesterday, but it came with a stamp with v-1 visa instead of a PG-1. The thing is that she already had the v-1 and it wasn’t expired . I don’t understand what we did wrong and how didn’t the visa officer notice that she is a v-1...