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Has anyone else received the "You didn't upload a citizenship photo (wrong or blank document uploaded)" reason for an application being returned? The photo was a digital photo, taken at a photo studio that does immigration photos, and I entered the photographer info in the section where it was...

In our case, the return tracking number was activated 4 days after the application was marked as approved and the passport was received 3 days after that (a week after the CIC status change). Your best bet may be to contact DHL to get information about your envelope, they may be able to clarify...

Got the COPR and passport back today! Here was the timeline: Email received: Dec. 4, 2017 Passport send (DHL): Dec. 13, 2017 Delivered: Dec. 18. 2017 Application updated (approved): Jan. 5, 2018 Return tracking number activated: Jan. 9, 2018 Received: Jan. 12, 2018 I am so thankful for this...

Thank you. When did you get your request? Could the address have changed since then?

Hello everyone, We have the same issue of having received the email from the Mexico office, with no address to ship everything too. We have been trying to contact them, but have not received an answer yet. Some people have shared some addresses on this thread, but I haven't been able to find...