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What can i do i entered the wrong answer on the security question while i was trying to log in to my Gckey now my account is locked.. Has anybody had this issue before?

Hello, I had similar issue when i was applying for my Travel documents they asked me to send my originals PR, and my records of landing (Passports), and when they send them back it got lost in canada post now i’m trying to apply for the PR as lost but they have returned my application twice...