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Because the only response I could ever get on the phone was: “it’s being processed”. I was told the transfer request went through on the phone but it had not, in fact, due to the photo issue. I was suspicious because I could only get a confirmation number for 1 of 2, indicating something was...

Update: went in person to check and good thing I did! There was an issue with one set of photos and no one called me. I got new photos that night and brought them in today. Now I have a pick up date 3 days before travel. Relieved! I went late afternoon both times and walked right in, no line...

Applied by mail (myself + 2 kids, all new apps) in June with no travel date. Called to add travel info in August for Oct travel. I got mine 2 weeks later but kids were still being processed. I waited until I was within 20 days of travel to transfer the files to my local office, and was told...