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I was not able to talk to a representative yet but I have already sent an email. I really don't want to repeat the entire process. Wish they can verify my account with my reference number.

Good day, My WES ECA is already more than 5 years old; I am aware that applicants can extend the validy for another 5 years just by requesting for a duplicate copy. However, I can no longer access my account using thesame information and is redirecting me to create a new one. I was able to...