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We sent an addressed return envelope, just like they asked for. I can`t understand why they would refuse to talk to us about it, to help figure out happened to the damn passport. And I certainly don`t understand how they think we have to come to Buffalo to fix their mistake.

See, that's the ridiculous thing. We've asked them if there's a tracking number and they refuse to reply. They've made absolutely no attempt to try and track the passport down. They just automatically blame it on us, even though they've admitted they were the last ones to actually have the...

My wife mailed her passport to Buffalo in late February. When we hadn't heard anything by April we decided to contact the Buffalo visa office. They wrote back a week later and said that they had return-mailed the passport on March 8. We haven't received it, so clearly it's lost. We e-mailed...

My wife mailed her passport to Buffalo in late February. When we hadn't heard anything by April we decided to contact the Buffalo visa office. They wrote back a week later and said that they had return-mailed the passport on March 8. We haven't received it, so clearly it's lost. We e-mailed...