Go to the final decision section on your application page click on that you will get a webform thing but remember they will only reply if the process time which is 2 weeks has been exceeded
Maybe they are stuck in some document or maybe you weren't able to explain yourself in SOP so they have kept it in hold for a bit. My whole SOP was written by 3 of their staffs in idp so it was almost perfect
I really don't know bro logged in at 2:46 and got the passport request letter and the biometrics correspondence letter along with final decision saying your application was approved