Hi,
I have the exact same message in my portal.
I submitted my police records last month, the portal updated saying they received the documents. But yesterday when I logged in after changing my password, I see the above message. I got no emails or mail. Weird.
Hi, I see the same message on portal but got no email or mail.
My background check is already completed, so I don't think it would be fingerprints.
Is there an email or phone number to contact IRCC?