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Try linking with UCI and not the Application number.

You can try this: https://www.canadavisa.com/canada-immigration-discussion-board/threads/crop-tool-in-pr-confirmation-portal.751138/

IRCC.ClientPortalPrairies-PrairiesClientPortail.IRCC@cic.gc.ca

It's not an issue. Color pics are converted to b&w. On the PR card also, pic is in B&W only. The only thing that should be considered is that there are no errors (too dark, low resolution etc) while submitting the pic in the portal.

Yes, pics are being saved in b&w in the portal.

This is thread is to guide people who face pixel size and brightness related errors while trying to submit photo. Current requirement for pic resolution is between 1200X1680 & 2400X3600 (width x height) Pic should be less than 5 mb Recently, while uploading pics in PR confirmation portal...

You can use an image processing software similar to Adobe Photoshop, GIMP (free) or any other to adjust the brightness.

Yes, it's new.

Increase the brightness, and make 3-4 copies using different levels and then try, it will take one.

Check this thread after page 933 https://www.canadavisa.com/canada-immigration-discussion-board/threads/new-pr-confirmation-portal.713006/post-9838863 For the brightness issue: pic brightness can be corrected using a tool similar to GIMP. Before the crop tool, the pic that was submitted was...

I had used GIMP-2.10 to edit the pic. Similar tool can be used to make the pic a little bright.

I used the tool and cropped the pic and then submitted. Before submitting make sure, that there are no errors on brightness and pixel size. All the best.

Yes, crop and then submit. Don't submit till there are errors on the page. Since you already have pics having resolution of 3000X4200 pixels; when you'll crop the it on the portal, resulting pic will be more than the minimum required resolution of 1280X1600. I had to reduce the pic resolution...

I think this cropping of image is a new thing, I confirmed with my friends who recently got PR and they didn't see the crop tool. So, you are correct the pics that you get done from outside might lower the size of the pic from the minimum required. I was also seeing the same issue for the pic...