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Seems like the phone call operator has limited access to the information.

Same time frame no reply yet sent on april14. CC was charged on May07, web enquire sent twice no reply. Seems like the mail in application department is in deep sleep.

Hello, I sent my mail passport application and original certificates to Gatineau Office. It was received in 14th April 2022. CC was charged on May 10th. So-called them pathetic service by saying just wait it’s in review. Till now no news and their phones are now dead on voicemail. In total so...