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I tried calling them multiple times, but either the call wouldn't connect and in case when it did connect they transferred me to the wrong department. But you mentioned that you did it for your wife's returned application package. Was it returned because you sent it through a third-party service...

Thank you. Just a couple of follow-up questions: What did you put under the name of the receiver? Also did you opt-in for the "signature required" when sending it to BLS so someone at the BLS center has to sign for the package?

I am about to send my passport re-issue package to the Brampton and similar to you I couldn't find any links for courier-pickup or drop-off on their website. I would really appreciate it if you could help me with what I have to do to send the courier by myself. Thanks.

Does anybody know who to send the courier pick-up and drop-off application to BLS? I couldn't find any information about it on their website.