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Exact same boat

I have been in canada since 2021 and uploaded a police certificate that i got in 2021 before i moved here

I received a request for police certificate eventhough i have uploaded it. Is that common?

Did you get any reply from them? Please update me

I tried calling 1000 time with no success

If someone can help me with this situation. Currently i am in Canada with a valid visitor visa and i have received the email for portal confirmation. My problem is that i will be travelling in 4 days for about 4 weeks. So what should i do? Should i postpone replying to the email until i come...