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Can I call even though I have a representative? I have all the information for my application

I don’t want to change but I do want to call and enquire for myself. Would that be allowed?

If my spousal application is being handled by a consultant can I as the sponsor still call to enquire about my application?

I’m in the same boat, ecas was last updated March 29th and it says decision made. (Also my consultant does not want to give me the code to the new tracker:( ) App received june 4th 2021 Had medical done in Nov 2021 Medical passed Dec 2021 RRFR/pre-arrival letter Jan 2022