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They are very slow in their work. You can try their other email id. I finally had to travel there to get an update on my application. Have you signed up for a SMS service? Otherwise they don't even notify you if there was a problem with your application. You can call the helplines and add this...

I got an email from the VAC Dusseldorf that my passport is under consideration but I didnt receive a tracking number. When I called the VAC today, they say there is no record in my name or DOB. Did anyone else have a similar experience?

Hi, I have sent my passport to the VAC in Germany on the 19th of May. My application is from the Netherlands. I have to fly on the 8th of June. Does anybody have experience, how much time will it take to get my passport stamped and back?