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I found the form "Imm5710e" but i cant find the mail address..... no any guidelines for apply by mail....

My work permit was expired and i try to renew on CG Key. When I login and press the home bottom, I cant see the bottom "start an application"..... Do i need apply by mail?

Hi Dear We are got convention refugees status at Oct 2022, and we apply PR at May 2023. We are still waiting IRCC reply and we are both SIN number and work permit expired.... What can I do? Do I need renew my work permit or apply a extension for work permit? Thank you.