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Thanks, cz999! A bit relieved to know the timeline sounds normal. I will raise a webform as you suggested.

Thanks cz999! Yes, it is the GCKey portal and I have already changed that email address under 'profile" yesterday. That email is from a previous employer and recently got disabled around 1 month ago - I didn't take care of it earlier, my bad. A friend applied EE with me at the same time...

When I registered for the EE application portal, I used a different email from the one that I later entered in EE profile. In other words, the email address where the EE application portal sends me updates about the application status is different from the one that I listed on my EE profile...