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Hi Christabel, That’s right, submit the webform and that worked for me, it’s just that they are not too good at getting back and letting you know they received the notification. My advice would be to submit the webform, they might be better now and get back to you quicker than they did me, but...

thanks for your help. Best of luck with your move.

Hi @jimmylee I am wondering if you managed to solve your question above? I am in the same situation and the email states we should send original photos but doesn’t give an address. We sent the webform within the 5 days but didn’t get an answer to where to send the documents. Did you hear...