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Try raising webforms...might help...

CPC Ottawa

It was a regular visitor visa

You'll see the status update in your account. Eligibility review will change from "we will let you know when we start reviewing your eligibility" to "we are reviewing whether you meet eligibility"

My parents got PPR! Timeline as follows: Application submitted: April 10 Eligibility review: July 21 BVL and PPR: July 22 This is at New Delhi, India.

Finally some movement on my parents application that was submitted on April 10. Eligibility review changed to: We are reviewing whether you meet the eligibility requirements. Keeping fingers crossed!

I forgot to mention that my parents application is also a visitor visa application. Thanks for sharing your observation about visitor visa April applicants!

Applied for my parents on April 10 on the new IRCC portal, biometrics completed on April 18 and has been updated on their account. Background says: We are processing your background check. We will send you a message if we need more information. Would it help if I reapply on the GCKey...