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Yup, because their file was assigned to an active officer. Ours are assigned to a generic id and pray some officer is done with his workload and grabs one from that generic id pool. Sucks but that’s the way it goes. You pay thousands of dollars for a broken system

Aug 20

Its going to be a long wait for us so buckle up and focus on other things. Check this article from cbc https://www.cbc.ca/news/canada/ottawa/ircc-stopped-assigning-immigration-applications-to-inactive-officers-ids-after-cbc-report-1.7314310