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Refugee Travel Document - Questions and Answers

lalaland1:)

Newbie
May 1, 2024
1
0
I have a couple of questions regarding the Refugee Travel Document (RTD) application:

1. Guarantor’s Statement on Photo: The photographer’s statement (“I certify this to be a true likeness of [Your Name]”) has been stamped on the back of my photo. Would it be okay for the guarantor to just sign the photo, or does the guarantor’s statement specifically have to be handwritten?

2. Parent(s) Surname at Birth: For the question asking about “Parent(s) surname at birth,” is it enough to list only my mother’s surname, or do I need to include both my father’s and mother’s surnames at birth? Also, should I clarify which surname belongs to which parent?

3. ID for RTD Application: The application mentions that I need at least one piece of identification. Would an Ontario driver’s license be acceptable as proof of identity, or is something else preferred?
 

Gusmcr

Full Member
Sep 22, 2021
40
7
I have a couple of questions regarding the Refugee Travel Document (RTD) application:

1. Guarantor’s Statement on Photo: The photographer’s statement (“I certify this to be a true likeness of [Your Name]”) has been stamped on the back of my photo. Would it be okay for the guarantor to just sign the photo, or does the guarantor’s statement specifically have to be handwritten?

The photo's stamp in the back has already this text, with a space to be signed under it.

2. Parent(s) Surname at Birth: For the question asking about “Parent(s) surname at birth,” is it enough to list only my mother’s surname, or do I need to include both my father’s and mother’s surnames at birth? Also, should I clarify which surname belongs to which parent?

You choose just one parent, it doesn't matter which one.

3. ID for RTD Application: The application mentions that I need at least one piece of identification. Would an Ontario driver’s license be acceptable as proof of identity, or is something else preferred?

Any gvt ID is accepted. (with photo, address and signature)


Follow the instructions on this video
How To Apply For Canadian Refugee Travel Document - YouTube
 

Elona

Newbie
Mar 26, 2025
5
0
Hey guys
I applied for the refuge travel document and it was delivered on March 30th. But I called them and they said you have to wait two weeks for it to go in the system. Has anyone else experienced this? Or has anyone actually waited two weeks for their application to start processing? I have urgent reasons and I sent the webform as well and they responded with the same thing.
 

Canadian_rainbow

Hero Member
Aug 30, 2022
884
369
Hey guys
I applied for the refuge travel document and it was delivered on March 30th. But I called them and they said you have to wait two weeks for it to go in the system. Has anyone else experienced this? Or has anyone actually waited two weeks for their application to start processing? I have urgent reasons and I sent the webform as well and they responded with the same thing.
March 30th, 2024?
 

Canadian_rainbow

Hero Member
Aug 30, 2022
884
369
Sorry March 20th 2025
Oh ok. No worries. So when they received it they said call us after 10 business days. Because it takes 10 business days to update on the system. For me I called them earlier and it was updated. But don’t worry. Wait 2 weeks and give them a call. You will be fine.
 

s.a.a

Member
Jan 6, 2025
16
1
Hey guys
I applied for the refuge travel document and it was delivered on March 30th. But I called them and they said you have to wait two weeks for it to go in the system. Has anyone else experienced this? Or has anyone actually waited two weeks for their application to start processing? I have urgent reasons and I sent the webform as well and they responded with the same thing.
Call them again and explain that it’s urgent and I need to know the status.
 

Elona

Newbie
Mar 26, 2025
5
0
Oh ok. No worries. So when they received it they said call us after 10 business days. Because it takes 10 business days to update on the system. For me I called them earlier and it was updated. But don’t worry. Wait 2 weeks and give them a call. You will be fine.
Thank you
I am just scared because my friend applied before me and for her it is been more than three weeks now and they haven’t updated her application in the system yet.
 

Elona

Newbie
Mar 26, 2025
5
0
Call them again and explain that it’s urgent and I need to know the status.
That’s what I said when I talked with them but they said you have to wait two weeks so it can update in the system and than we can marked it as urgent.
 

canada2024__

Full Member
Feb 10, 2024
38
1
Hello, I am suppose to send the previous RTD when applying new one but there is no option to indicate that I want my previous one back as I have visas in there. How can I apply to get it back? Also, there is only two lines to add visited countries since entry to Canada and not able to add additional lines. How can I indicate there is more that two?
 
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Nambalirwa

Newbie
Mar 30, 2025
2
0
I called them on friday and they finally created a label and gave me the tracking number. I copy pasted the tracking number on google and it says its USPS tracking number? is that normal?
Hey there, could you please share the number you’re contacting them with because I’m totally failing to reach them, thank you!