For ICAI, I paid Rs. 1,700 online beforehand and then sent the following self-signed documents by courier:
1. Application for issue of transcript
2. Payment voucher
3. WES transcript request form attested
4. IPCC Group 1 marksheet attested
5. IPCC Group 2 marksheet attested
6. IPCC passing certificate attested
After receiving my documents, ICAI sent the documents in 4,5, and 6 directly to WES and within a couple of days, I was able to see in my WES account that the document have been received.
For IGNOU, there was no online option, so I visited Maidan Garhi, had already filled and taken a print of their form, paid Rs. 500 by demand draft and gave them signed copies of the following:
1. Provisional degree (since I had not received the actual degree by then)
2. Final Marksheet (
this is a photo of the Marksheet that I sent)
3. Application form for transcript
After this, IGNOU sent documents 1 and 2 by post which took very long, courier tracking showed that WES had received it but WES portal showed nothing, I had to contact WES customer service and share the courier tracking number for them to identify it in their system because IGNOU did not mention my WES reference number on the courier package.
I did not face the issue that you are facing. In the photo of the Marksheet that I shared, you can see that it lists all the subjects, the ones covered in IPCC, as well as the ones taken up in IGNOU.
Let me know if you need any more help.