From the one where you received ceremony invite.
There is a scheduling team as well but they’ll forward certificate related query to the ceremony team.
I just got my certificate today after 23 days and off to apply for urgent passport. For those who haven't received and need urgently, please make sure you raise webforms and follow up via email.
I just got my certificate today after 23 days and off to apply for urgent passport. For those who haven't received and need urgently, please make sure you raise webforms and follow up via email.
I just got my certificate today after 23 days and off to apply for urgent passport. For those who haven't received and need urgently, please make sure you raise webforms and follow up via email.
Can you explain how the call centre agent can help get the certificate? Whenever I call they say they cannot help as only officer can do it.
Which office was yours?
By the time they'll help (bureaucracy) the travel dates are gone. It's not like we're stuck at background check or eligibility. It's a certificate that just needs to be uploaded.
If I don't get in next 2 days then it doesn't matter if I get it next year or two years after because I didn't get...
No way. I'm still waiting and almost crying out loud because I need to travel urgently and no is responding to calls, emails, webforms. All they're saying is wait. But I don't know why and for what.
From forum search, the ones that commented got it, except for obviously the one with this one officer.
People even get it a few hours after ceremony and it’s been more than 3 weeks, it’s not even a paper certificate.