If she’s an outland applicant, you’ll get PPR (Passport Request) and not portal request. If she’s planning on waiting with you (in Canada) for her process to be finish, you can send a webform saying that she’s in Canada and they will update it.
Congratulations!
Did you ever reply the 2nd time on portal 1? Or just submitted it once? Also, around what time did you submitted your reply for Portal 1?